Even if you do not have time to contact your team on a regular basis through the phone, it’s a good idea to keep in touch in some method. For me, I like to use a newsletter that I send out to my team monthly. I aim for the first three days of the month but it does not always happen for a variety of reasons which may or may not be in my control.
When I first started my newsletter, it was three or four pages. I always included team recognition on the first page and then I went into information about what was going on with the company and then into some training information. But as time went on, I cut down on how much I was doing for a variety of reasons – time was one issue and another was I did not know if anyone was actually getting anything out of them. Now, I have cut down to just recognition and information about what is going on – probably a page at most, but it contains the most important information in my opinion.
Regardless, my point was that my team hears from me monthly. This way, they know how to get a hold of me if something pops up and hopefully they at least look to see what is important in the coming month. I know I have had teammates get a hold of me through the newsletter as they will hit reply so I at least know that it is getting through to them. Unfortunately, when teammates change their email address I do not necessarily know and I cannot guarantee they get my notes.
I know this is something that a lot of leaders do not do. I know that I could do more for my team as well but it can be hard to do it day in and day out without feedback. So if you are a downline, let your upline know you want more information or that what they are sending out is helpful! And if you are an upline, why aren’t you getting in touch with your downline?