Posts Tagged ‘Voicemail’
When it comes to the phone, many of those in direct sales are afraid of it or do not want to go anywhere near it. But there really is no reason that a person needs to be afraid of the phone and there are actually ways that a person can prepare themselves and take that fear away.
Don’t forget your manners when you are making customer care calls. If you aren’t sure what you should or should not be doing, read this article as a bit of a refresher.
And if you get that dreaded voicemail, there is no reason for you to freeze up and hang up as quickly as possible. If you prepare in advance, it is easy to leave a good voicemail message that will get you a call back.
|Leave Voicemail that Gets Results|
|Creating a Good Voicemail Message|
These days with people constantly on the go, getting voicemail is a common thing. But if you want people to actually leave a message and not ramble for five minutes, there are some tips and techniques to help you.
Make the Message Brief – The message your caller listens to should be short. It should state who they have reached, any alternatives and instructions on what they should do (explained further in the article).
Who Are You? – While this may not be as important in direct sales as for a corporate office, it can help to indicate in your message that you are. This hopefully would help to eliminate messages that are not for you. For instance you might have a message such as “You have reached the voicemail of Sharon, owner, at My Company. I am not available right now but please leave a message after the beep and I will get back to you.”
Offer Alternatives – This one can be especially helpful these days with people having cell phones. Granted, many people have gotten rid of their land lines and gone to a cell phone only. If you do have more than one phone number that you use and monitor, you may want to change up the message a little bit. “You have reached the voicemail of Sharon, owner, at My Company. I am not available right now but please leave a message after the beep and I will get back to you. If it’s urgent, please contact me at 123-4568.” You might want to suggest that people contact you through email if you do not have an alternate phone number. This may help to cut down on some of the calls that are not relevant as people may not want to bother with that extra step.
Sound Positive – When you record your message, you need to sound happy and cheerful. If your message sounds like it is forced, bored or cranky, people are less likely to leave a message. Not only that, but they will hang up and feel cranky themselves.
Tell Them What to Do – In the examples above, I have included that the person should leave a message after the beep. While this is obvious to most people, you may want to give your callers some specific instructions. Hopefully this cuts down on the long, rambling messages some people will leave and prevent you from having an overflowing mailbox when you do get to check it. You could expand your message to the following:
“You have reached the voicemail of Sharon, owner, at My Company. I am not available right now but if you leave a message after the beep with your name, why you are calling, if you need me to return the call, and your number, I would appreciate it. If it’s urgent, please contact me at 123-4568 or at Sharon@myemail.com.”
Have you implemented any of these techniques with your direct sales voicemail? Do you find they help?
Not only is the phone a hated object in direct sales, but the dreaded voicemail is high up on the list. For many, this is due to the fact that they do not feel that they are getting any results when they leave a voicemail as the majority of calls will not get you a callback. But, if you do it correctly, you can leave a voicemail that will get you a call back as well as the results that you crave.
Be Quick – Make your message quick. Have you ever had the machine ding and cut you off? That means that you have spoken too much and you likely missed something that you wanted to say. So change it so that you are quick and to the point. Write a script if that helps you that just outlines the key points.
Context – It’s important that your recipient knows who you are. They may get a lot of calls each day or it may have been a while since you talked. Start with something like “HI Jane, its Sharon Lastname, we met last week at Susie’s Company Party. You had indicated you wanted more information on having your own party”
Why? – You want them to return your call. What should they bother? Give them something that is compelling and makes them want to call you back. Maybe you are holding the date that they indicated they were interested in but you can only hold it for so long. If its near the end of a month, it could be that the sign up special will expire at the end of the month.
Mention the Time – Quite often the machine will note what time you called, but many people do not listen to that or the time stamp that is set can be wrong. The message could state something like “It is currently 5 pm and I will be out of the office for a few hours, but you can call me back between 7 and 10 pm this evening.”
Give Alternatives – Give them a few methods to get in touch with you. If you use a landline and a cell phone, you could leave a cell phone number or even an email. Another option if text messaging your cell phone but this is a pet peeve with me as not everyone uses cell phone texting and may be charged for receiving a text.
Consequences – Include in your message the consequences of them not returning your call. For instance, the message could be “I need you to call me back within 24 hours to confirm this date. I know you really wanted it because your sister is going to be in town but my days are in demand and I cannot hold it longer than that.” Using the words “I need” lets your customer know that they need to do this.
Try these small changes when you are leaving voicemails and see if your calls returned rate increases. Please let me know what you find!