Tag Archives: working with your direct sales team

Keeping in Touch with Your Direct Sales Team

Even if you do not have time to contact your team on a regular basis through the phone, it’s a good idea to keep in touch in some method.  For me, I like to use a newsletter that I send out to my team monthly.  I aim for the first three days of the month but it does not always happen for a variety of reasons which may or may not be in my control.

When I first started my newsletter, it was three or four pages.  I always included team recognition on Communicationthe first page and then I went into information about what was going on with the company and then into some training information.  But as time went on, I cut down on how much I was doing for a variety of reasons – time was one issue and another was I did not know if anyone was actually getting anything out of them.  Now, I have cut down to just recognition and information about what is going on – probably a page at most, but it contains the most important information in my opinion.

Regardless, my point was that my team hears from me monthly.  This way, they know how to get a hold of me if something pops up and hopefully they at least look to see what is important in the coming month.    I know I have had teammates get a hold of me through the newsletter as they will hit reply so I at least know that it is getting through to them.  Unfortunately, when teammates change their email address I do not necessarily know and I cannot guarantee they get my notes.

I know this is something that a lot of leaders do not do.  I know that I could do more for my team as well but it can be hard to do it day in and day out without feedback.  So if you are a downline, let your upline know you want more information or that what they are sending out is helpful!  And if you are an upline, why aren’t you getting in touch with your downline?

Enhanced by Zemanta

Working with your Team

Not only do you have to focus on your personal sales and keeping them up but you need to work with your team.  You may have teammates that do not need your help and are pulling in great numbers monthly but then you have those who are not doing much of anything.  How do you decide where you should spend your time and what you should not do?

Just because one of your team mates is doing great does not mean that they do not require help.  Maybe they are doing a lot of sales but cannot recruit for the life of them.  Maybe you have teammates that have no issue getting a recruit but they cannot get the sales and are frustrated because they are missing out on commissions.

The first thing I recommend doing is contacting your team.  This should be through the phone instead of through email.  Ask them how things are going, do they need help or do they have any questions.  If there have been big changes, or if they are close to some sort of incentive, ask them if they are aware of it.  If this call only lasts three minutes, that is okay too.

If you cannot get a hold of someone, leave a message and suggest you will try again in a few days.  If you get the machine again, you can leave a message.  If you are unsuccessful after two or three calls, an email or text may be the way to go.  Just mention you tried to get a hold of them, there was no answer, and to let you know if there is a better time or method for them.

There are those that do not want your help, and that is okay.  Do not force yourself upon a person because you feel that you should.  They will just get frustrated with you and they will never communicate with you again.  But on the plus side, if someone is constantly asking for help, and you never see results, it may be time to pull back a bit there too.

Enhanced by Zemanta