A new workflow cloner tool aims to streamline helpdesk platform migrations by translating complex workflows, reducing manual rebuild time for support ops.
Helpdesk Migration Made Simple With Workflow Cloner Strategies
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Customer Service & Technology
27 posts
14 Best AI Automation Software Tools for Smarter Workflows in 2026
Explore the 14 best AI automation software tools for 2026, including agent builders, coding assistants, and workplace copilots, for enhanced productivity.
T-Mobile customers report receiving bill credits after network disruption
Thousands of T-Mobile customers report receiving bill credits following a recent network disruption, with official confirmation of the compensation program.
When Does a Mobile Hotspot Actually Pay for Itself?
Inefficient use or infrequent needs may mean a mobile hotspot isn’t worth the investment; keep reading to discover when it truly pays off.
AI output review queue for customer support macros
Support teams are testing a new AI output review queue for customer support macros to ensure policy compliance and tone accuracy before publication.
AI output review queue for customer support macros
Support teams are testing a new AI output review queue to ensure support macros align with policies, tone, and accuracy before publication.
Review response quality coach for local service businesses
A new review response quality coach is being tested for local service businesses to improve reply professionalism, specificity, and compliance.
When a Content Network Starts Publishing to Itself
A large content network’s sites are increasingly publishing to their own sites, causing imbalance and visibility issues, with confirmed system behavior and ongoing questions.
Three Public Vulnerabilities. Chained.
A chain of three public vulnerabilities was exploited in the TanStack npm packages on May 11, 2026, leading to the compromise of 84 malicious package versions within minutes.
The OAuth Permission Apocalypse.
A new vulnerability pattern in OAuth permissions, exemplified by the Vercel breach, highlights systemic security flaws in enterprise app integrations.
