Customer Service & Technology

Support teams are testing a new AI output review queue to ensure support macros align with policies, tone, and accuracy before publication.

• thomey@gmail.com
• July 1, 2026

A new review response quality coach is being tested for local service businesses to improve reply professionalism, specificity, and compliance.

• thomey@gmail.com
• June 22, 2026

A large content network’s sites are increasingly publishing to their own sites, causing imbalance and visibility issues, with confirmed system behavior and ongoing questions.

• Direct Sales Help Team
• June 20, 2026

A chain of three public vulnerabilities was exploited in the TanStack npm packages on May 11, 2026, leading to the compromise of 84 malicious package versions within minutes.

• Direct Sales Help Team
• June 13, 2026

A new vulnerability pattern in OAuth permissions, exemplified by the Vercel breach, highlights systemic security flaws in enterprise app integrations.

• Direct Sales Help Team
• June 13, 2026

Resellers on eBay, Poshmark, and Mercari are testing a manual cross-platform buyer history system to improve customer insights and decision-making.

• Direct Sales Help Team
• June 11, 2026

A new incident postmortem builder tailored for small managed service providers is being tested to streamline post-incident analysis and client communication.

• Direct Sales Help Team
• June 10, 2026